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DuxWare News

Customer Service Counts

What sets one company apart from others?   The care and attention to detail taken by its employees.

Medical Practice Software, Inc., dba DuxWare, located in Slidell, Louisiana, is a medical practice software company serving customers across the United States for twenty-six years. While the DuxWare software is easy to use and works efficiently with all EHR’s, our customers are united in one overwhelming comment:  The Support Staff is fabulous.

Craig, EHR vendor: "When looking for an integration partner it was important to us that the company have our same philosophy on customer service -- DuxWare met, and has exceeded, our expectations regarding customer service. We have never had a customer who wasn't completely happy with their implementation and support.”

Paula, Hyperbaric Clinic: “Duxware has an excellent staff that is always easy to get a hold of. I would recommend this company to anyone who wants user friendly software backed by user friendly staff! "

Mary, Retina Surgery Practice Administrator:   “Since we went live with them in 2009 we have had nothing but excellent service from them. The support staff are excellent representatives of their company. They are very knowledgeable about the system. They have worked VERY well with our EMR system (MDI).”

Karen, Allergy Clinic manager:  "DuxWare earns the gold star for ease of use and the outstanding customer service I receive from Medical Practice Software. Very satisfied! "

Duxware support services is led by Jalon Beech, whose team answers telephone calls directly (there is no automated system). Often singled out for their friendly service and attention are Lisa Lackey and Linda Maldonado, whose knowledge of the DuxWare system is reflected in their years of dedication to our customers.

We understand that there are many companies out there that offer software at a competitive price but you can always count on customer service to separate Duxware from our competitors.